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I always used this florist and was very happy with them. I purchased 2 bouquets from them today and was so disappointed in what I was delivered. Absolutely terrible! I found out they have new owners and are using Helen Dillon's name until January. Won't be going there again. Surprised Helen is allowing this florist to use her name on the door still.
First time I have needed to write a bad review for anyone, always pleased with any business that has given their all to help make a day go so smoothly, with Helen Dillon Flowers this was far from it. From all our emails (including images) and calls the brides bouquet was supposed to be all white flowers with the bridesmaids being white with green foliage which even stated on the invoice that was sent for payment. When delivered all bouquets were identical being all white and green with the only difference being the brides was larger. I called them straight away and with a lovely tone brought to their attention that there was a mix up with the bouquets, I wasn't one bit stressed nor rude in the slightest, I asked the staff how the day was and then broke it to them that there had been a mistake. Within seconds the staff respond in the rudest manner that I have ever received from a business., they told me I had got it wrong and thats what I asked for. Iread more