Have a picture to share?
Upload it to help other users learn more about this business.
Feel I should adjust my star rating, given the response I got from Hertz about my charges query. Will definitely use Hertz again.
To be honest the thing that impressed me the most was being acknowledged by an already busy staff member when we arrived at Hertz. Their little office was full of people, but Daniel went out of his way to acknowledge my husband and I. The simple gesture of smiling, saying hello and that someone would be with us soon. It's as simple as that!
Arrived in Sydney late at night after a delayed & eventful flight due to bad weather. So feeling a bit jaded and tired, we made our way to Hertz. The office was full, but one of the staff acknowledged us to say they wouldn't be long. Good start in my book. A few minutes later we were served by Daniel, who was super efficient and friendly. Within ten minutes we were on our way. Returning the car a couple of days later was another smooth process. Very friendly staff. Recommend!!!
Have marked mid-way though, because since returning have noticed substantial extra charges on our credit card that don't match our receipt. Currently awaiting a response from the customer relations team.....stay tuned. Hoping for a good outcome.
Yep all good with Hertz. Just me not understanding the rental car holding charge. Spoke to George on the Customer Helpline and he was very helpful. Thanks!!!