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The only fish and chip shop in high Wycombe that refuses to substitute an item out of the family packs for one of equal value (well, less value actually as the requested item was cheaper). Was very rude when asked as well.
The old management were more than happy to do this and quite lovely about any reasonable request.
It's All about making the extra money rather than good customer service now.
I Love fish and chips and was excited to try them here after being told by a friend how great they were. My partner and I ordered a grilled red emperor ($14) and barramundi ($12), squid rings and $3 worth of chips. It was the most revolting fish and chips I've ever had! The chips were all dark and crispy. It looked like the oil had not been changed in ages. The grilled fish was not the fish we order and it seemed as though they had deep fried it instead of grilling it and then pulled the batter off- it was so oily! Deffinately did not get my monies worth for the size of the fish pieces. They were so small! approx 9cm.The squid rings were dry and nasty.
The staff were friendly, but the one that served us had hair all on the face and not pulled back properly. For food safety standards, it's just unacceptable! Overall - EXTREMELY DISAPPOINTED!
I am sorry about this, I am the owner of this fish and chip shop, after this few months, everything getting better now, if next time u come to my shop, I will give u red emperor for free, the red emperor really fresh!, hope u can give me another chance to try, sorry about this again!