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My 610 square metres of colourbond roof of about 26 years old was lichen-infested and covered in grime, plus the gutters were full to the brim with rotting leaves, bark small twigs and branches. Anyone who lives surrounded by eucalypts will know what it's like. I emailed Jim for a quote via his website and received a phone call within 24 hours. I gave him the roof area and described the extent of the mess on the roof. He gave me a price, sight unseen. This was mainly due to the two hour travel-time to my place. However, I think my description probably understated the extent of the work required, as I suspect he was a bit taken aback by the state of the roof. Regardless, he never varied his original quote. He arrived when he said he would and spent 11 hours on the job, unable to complete it all in one day. Like I said, it was probably more than he had bargained for. We arranged for him to return the following week, and he also suggested I think about having theread more