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I am a patient of the medical centre and skin clinic. I am so upset with never being able to get through to the skin clinic. the poor staff at the medical centre are always taking my calls of complaint about this. the receptionist in the skin clinic needs to answer her phone or call messages I have left sometimes 3 or more times. does this effect yr business? I will go elsewere if this continues. great drs and medical centre staff. but skin clinic receptionist during the week is so frustrating and unprofessional. when I finally did get a call back this receptionist blames the medical centre staff, extremely disappointed in the inappropriate talk and unprofessional attitude from this receptionist.
I am tired of trying to ring the skin clinic and can never get through. I will be going elsewherw for my skin checks. its disgusting customer service never being able to get through.
Thank you for your feedback. we apologies for any inconvenience this has caused you. We will endeavour to look at this problem with the skin centre phones and rectify this as soon as possible. If you have any trouble again please call the main centre on 55749111 and will make sure you are promptly taken care of in respects to appts and bookings.
Thank you for your comments. We will endeavour to improve our customer service. We apologies that your calls are not reaching our skin clinic, please do not hesitate to call the main medical centre on 55749111 if you continue to have these problems.
I have been seeing the skin dr for a long time here . was excellent but the staff behind the skin desk really says the most inappropriate things at times. I presented for my appointment the other day to be told my appt had been cancelled because people had quote " chickened out of their procedures" so dr didnt want to see any patients" unquote. staff's explanation I found unprofessional and quite bermusing. I dont think I will be going to see my skin dr anymore until this lady staff is trained properly. I was made to feel like a child yet I had done nothing to warrant this ridiculous behaviour and comments.
