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Poor service from the start, I should have known better when the price changed 3 times and I had to chase up a quote and the reception staff were asking for a deposit before I had an invoice. The DIY kit was incomplete and not cut to size - a random assortment of laminate (looked like off cuts) When I called the owner to complain about having to cut everything to size and missing pieces, his reply was "buy a hacksaw" I had to buy a circular saw, several more pieces of timber and pay an acquaintance to cut everything correctly. I have purchased DIY kits in the past that have been great. Avoid this company they took over $1000 for a lousy product and were very rude when I complained.