Hugo Boss Australia captures the brands BOSS Black, BOSS Selection, BOSS Orange, BOSS Green and HUGO.
What started in the 1970s as a line for classical men business wear expanded over the years and developed towards a highly demanded and exclusive fashion brand for men and women.
With the different lines that have been developed over the years, Hugo Boss is now present of all segment of men and women wear, such as elegant ...read more
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Rude and condescending staff with the female manager one of the rudest I have ever met-truly treated people with absolute disdain. All other staff much the same-no help in change rooms, staff whinging about customers in front of other customers and also whinging about other stores and staff. Clothes and shoes are great prices IF you can put up with the sneer of the manager.
Worst experience ever! Bought a size 46 suit, went back the next morning to get size 48, the store manager said they don't have it in the stock. No other store has it as well. She is expecting stock in one week. Suggested we should go see a tailor instead coz the pants were a bit tight. The tailor informed there is not enough space at the back. Decided to check Chadstone store, lead us to Collins Store if they can exchange or something as it was for a special event in the same week, who then told us that there were 6 pieces of size 48 in Preston store, so why were we telling them that we couldn't exchange with Preston store in the first place. Wasted an entire weekend to figure out that they dint want to purposely exchange a full price 2017 spring collection suit for what? Wasting our time, energy and effort to hear they are sorry. The only thing they could offer other than talking to us nicely was to direct us to customer service complaint email as they have no explanation ofread more
I wish I could give zero stars. Bopth the jacket and trousers of my suit fell apart at the seams within 6 months and probably less than 20 wears. When returning for repair, replacement or refund, Hugo Boss customer service advised that they would not take and rectification action as this was considered standard wear and tear. (Note, all done via photographs without even bothering to inspect the suit) Be warned, Hugo Boss is a low quality, high price product provider who genuinely belive that 6 months is an acceptrable lifespan for one of their suits. This is backed up by a cowardly approach to customer service who refuse to deal directly with a complainant. Do yourself a favour and bypass Hugo Boss suits.