Every time I eat here I think it might be better than last time. Alas the quality of the food is terrible. I will not drive to Booval Bundamba 20minutes away any time I think of buying Hungry Jacks. Staff are rude. Service is slow. Food is not well presented and does not taste good at all. Looks like many other people who have reviewed this location share the same experience as I have.
Drive thru is very slow. They are ok when dining in. We mainly use the drive thru and 50% of the time they forget our fries.. I have no idea why always our chips? However when I ring and tell them they are always happy to put it in the book so next time we come down we get our chips for free.
This would defiantly be without a doubt the worst fast food restaurant i've been to. Every single time I order a meal, the staff are rude and never get the order right. The first few times I was considerate as I would order perhaps 3-4 meals, and mistakes do happen, although I placed an order on one chocolate frappe and received a coffee one. If the staff where welcoming and apologetic about their mistakes then there this would not be a matter, although the staff seem to be rude, snobby and far from welcoming.
Come on HJ's!!! I just want what I ordered for once!!!
Undoubtably the worst fast food outlet I have ever visited. Firstly the drive through got the order wrong four times, I then checked the order and it was wrong. Went back and spoke to management, was not apologetic, just stated that they were busy. Got the order again and it was wrong. The management at this time glared at me and then said, " I will change it personally this time" food was just throwing into bag and handed to me. Absolutely disgusting customer service!
Totally agree service is rubbish. Do not know how many times been there since it started but orders have been wrong every time. have also complained to management & got now were. fed up with the rude service & wrong orders. They think they are better than everyone.
We haven't got wrong orders, however the food is not always consistent. Sometimes great and sometimes very ordinary.