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Use an alternative transport company to these guys where possible.
Delays and issues happen to all carriers but they are non responsive to problems and very very difficult to contact...
To quote after 20mins on hold "its out of our hands and nothing we can do about about"
You only need to look at their website, they dont promote a phone number or email address...
They dont want you to contact them..
They are not motivated by providing any form of reasonable customer service
The reviews are pretty consistent..