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Very disappointing . We had my fathers funeral last week. The day before they rang my sister to inquire about a viewing of my mother . She told them that my mother was alive & well & that it was my father who had passed. That was the first mistake.
We turned up at the chapel & noticed that the coffin sat bare at the altar with no flowers. When we asked the Huon funeral staff where the flowers that we purchased were, they didn't even realise that they were missing.
As we are in covid times & given that we have family all around the world, we paid for a live streaming of the funeral. They emailed us a link a few days before the funeral which we forwarded to all our family & friends. At the time of the funeral, everyone clicked on the link only to watch the funeral of someone else,read more