On Saturday 17th April 2021 I ordered some things online for my cupboard in my room for $393.99 to collect from the Richmond Store. The staff were kind and thoughtful to me and the service was fantastic. Customer Service refunded me $393.99 on Sunday 9th January 2022 since the things had a scratch on them.
My wife tried to call their customer service division multiple times, 27 minutes my wife waited and I waited nearly an hour until I finally spoke to someone. I mentioned this and no apologies or recognition of how terrible that might have been given. Simply offered an 'oh I don't know why there's been long waits'....read more
bought 4 coffee tables for relatives, 2 have been delivered, when i called the (02) 80206641 number to find out where the other 2 tables are...nothing, an hour and a half through out the day of elevator music, your customer service is a joke ikea, ive paid $334.00 only to get half my order, where are my other 2 tables, ill be contacting consumerread more