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Couldn't be happier, got my Ninja 1000 serviced, they found a couple of things that needed replacing that i wasn't aware of, which in a safety aspect was good to know that they found these problems, and the pricing was very reasonable. Offered me a loan bike to ride for a couple of hours and made me a coffee, friendly, knowledgeable staff and close to a great cafe as well, highly recommended
They repaired my bike after it fell over on a ride from Blacktown to Sydney. After a few weeks my bike got an oil leak due to Image mistake in putting the seal in. The bike was towed back to them and know they will not tow it back to me (its here, come and get is what they said to me). My main problem with them is they take no responsibility for their mistake and the take it or leave attitude is very frustrating. Might be a good place to buy from but becareful about their repairs and lack of service when Image makes the mistake.
Talked to the owner today and he said I caught him on a bad day and now will tow my bike back.
Image repaired my bike after it fell over on a ride from Sydney to Gosford. I decide to get it repaired at Gosford instead of towing it back to Blacktown and what a mistake this has been. First the repair was taking awhile and I ask them how long it would take. The reply was we don't know as we r waiting on a part and the supplier can't tell us when (more like they can't be bothered to find out). So I went on he net and found my own part that was located in Cardiff and had it delivered with in a few days. Still took them a week to get to repair after not having anread more
Image Motor Cycles have the worst customer service I have ever experienced!
Not only did they never return a phone call, nor update me on the status of my motorbike being repaired; the service manager accused me of it 'not being his fault I'd dropped the bike'. I had believed that Image Motor Cycles were a reputable Kawasaki repairer, however I did not expect the rudeness I recieved from their management.
I have given Image Motor Cycles a half star rating (because this doeesn't allow zero stars) based on their LACK of customer service and their turn around time.