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Shades & Blinds

Ims Window Furnishings

5 Reviews

Castle Hill Supa Centa Shop 10 18 Victoria Rd, 18 Victoria Rd

Castle Hill, NSW, 2154

Ims Window Furnishings

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Very good
Very poor

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5 months AGO

2 weeks ago I went to the showroom and spoke to lovely salesperson and informed him that I would require a consultant to come and see me as soon as possible to go through my plans and come up with some ideas to furnish a new house which would have been a huge job with close to 60 window/sliders. They booked me in and the salesperson confirmed the booking with another sales person and set the date while at no time did they mention a $300 odd fee. Few days ...read more

Linda Crim
OVER 2 years AGO

Worst customer service I have ever experienced...waited two weeks for appointment for a rep to come out and quote for a blind in my sunroom only to be told on the day after I called to see why they were late. That they cancelled the appointment because they would not come all the way out to my house (1/2hr away from show room) to quote one blind...this would of been nice to know 2 weeks ago and told in person. Rather than telling me you left a message which was ...read more

OVER 3 years AGO

Worst customer service I have ever encountered. I just ask for a quote for a small job and get such bad attitude from the sales staff. I will never go for this shop.

OVER 4 years AGO

Their curtains are lovely and well made. Their installers are some of the nicest people you will ever meet and are excellent at their job which makes the final product very beautiful. The only issue is the rather forgetful and prone-to-mistakes staff in the Castle Hill store. If they improve it would be 5/5 for sure. Having said that, the owner is very efficient and quickly sorts out all the problems we had.

OVER 5 years AGO

Consultant was 2hrs late for appointment ( no phone call, no advice) Excuse was busy with another customer. Despite prior advice did not bring required sample and promised to drop off a offcut. Never did! Never rang back when we chased a quote. Look elsewhere as the worst customer service experience to date

OVER 3 years AGO

The worst customer service I ever encountered. The sales staff was so rude and almost yelling to us when we just asking for quotes. I can't understand why people wants to treat others with such attitude. I will never go to such place to get humiliated.


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