We were with NuSkope for many years - best local internet service provider, if you want an Adelaide based fuss free service ... - Unfortunately they could not provide service at our new address, so we moved to the next best thing, Internode.
No complaints with internet speed etc but when we really needed help, we quickly realized that Internode had joined the very bland soup of internet providers.
We were being moved from person to person to person to person (and at this point I am guessing
4 different countries - I am not Australian myself, so no issue with different nationalities). Issue not resolved ... Very disappointing.
The only difference between Internode and Dodo at this point is that Dodo is cheaper ...
+Fairly priced internet service and an Australia based help desk that deserves its name.
All the staff speak English.
-Have to call on a weekly basis to have slow download speeds (47-80KB/sec) on Naked Broadband plan fixed. Average waiting times I have experienced for the help desk have increased from 2 minutes a year ago to 17-28 minutes.
Not sure which state/office handles my Bundaberg, Qld account but I have found Internode to be one of the best service providers that I have EVER dealt with. Apart from their brilliant service, I also love that I don't get kept waiting on hold for ridiculous periods of time when I call and last but certainly not least, I LOVE that I get Australians on the phone every time I call! Good on you guys for keeping Australians in a job and not selling out to those vile overseas call centres.
You have a customer for life here! Thanks and keep up the good work! :)
Possibly the most advanced Internet Service Provider (ISP) going around in the country. Highly respected with a significant history of pushing Broadband in this country, they're an excellent choice for the home, small-to-medium business as well as for corporate level supply of internet services.
They can also provide high level hosting of large scale websites.