Have a picture to share?
Upload it to help other users learn more about this business.
I had external and internal IQ aluminum shutters installed a month ago. I love the slimline features and the 3 separate banks on my full length shutters that enable me to angle the blades in three different positions. The shutters are effective at blocking the hot sun and also wind and rain. They have enhanced my internal and external spaces and they have made my place feel more modern. Vincent and Craig were professional and good communicators. I was impressed that there was minimal delay from the time I placed my order to the time that they were installed.
We have received absolutely outstanding service and quality workmanship on all the shutters and blinds we have purchased from IQ Shutters. We recommend them to all our friends and family, whom many have also since purchased and had the same positive experience! We love our new shutters and blinds - they've given our home the professional finishing touch to our renovations.
I recently built an entertainment deck and had IQ Shutters (Kawana) design and install two 3 metre wall units using there beautiful 100 mil aluminum shutters. They will stop the wind and driving rain on bad days and on good days when fully opened they don't spoil my beautiful views at all. Vincent and Craig were great to work with they delivered and installed as promised without a hitch. The shutters have truly made our deck usable and function-able in all weather. It was a great expierence
I had a shutter installed in a porthole window by IQ Shutters. The shutter was poorly designed and manufactured. While being cleaned it accidentally fell out of the window because it was only held in by magnets. There was some slight damage and it needed some specialised parts to repair. It took a lot of pressure to be placed on the company to have it repaired under warranty. They had to get some tiny pins imported from overseas.
Months later some other small parts broke and this time the company refused to do the repairs.
I took the shutter to a local company and they repaired it on the spot. It took about 20 minutes and they charged me just $8 for parts.
Customer service is not part of IQ Shutters vocabulary. For the sake of a very minor repair, this company has lost a customer. Definitely not the way to stay in business.