I would like to give No Start at all......Very Bad Customer Service. At JB Hi Fi George Street Parramatta. I will never purchase anything from there. I went to store to do online pick up and they ask me to stay at end counter. And I have been waiting near counter for someone to come and they were watching me that I am waiting more than 20 minutes still no one come and when I complain that I have waiting here since 20minute and you guys are serving other customer who come after me and they said they did not notice me. What a Big lie.....I have ask him that do i have to dress up nicely or something to get your attention............very much Disappointed with customer service .I feel that they are nor servicing customer equality I think they are servicing different as per customer nationality..
Stopped going to this one after the security forced me to empty my entire pram contents, due to a chance that i was a shoplifter? I complained to managment and asked for an apology and his exact words were "I'm not going to offer and apology for how my staff behave." Extremely rude management!
I frequently visit this JB Hi-Fi mainly for music that I cannot find in other retailers. They usually have new albums in stock and they can always order it in if it's not available. They also have a great range of DVDs, computers and games and consoles. The staff at this particular store are quite helpful as well.
Attended many JBHIFI stores over the years and each time I go into one, the service has always been welcoming. This store in particular is close to my workplace, so visit here normally during lunch breaks or after work. Staff here have been good and they tend to know the local office people crowd too. Knowing that people are on lunch breaks, quick to find out their needs and help them with a purchase. Cannot fault this store. Always been a pleasure coming here.