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I have been to this store a few times over the years. They used to be very popular with a lot of patronage in the store but lately this shop seems to be a lot less busy. Yes, they did have some revamping of the stores and re-arranging things around, and even make it a lot more brighter and spacious than it originally was, but with more JB HiFi stores opening around the area (at least two new ones in Pitt St Mall one block away), this place seems to have become an afterthought. The last time I went there on the weekend, the guy manning the Apple section was even remotely interested in serving, busy doing his stuff on the notebook without giving any greetings despite me standing there in a spit distance. It was only after a moment passed by that he casually asked if I would be still needing any help.
Busy store, of moderate size and very well laid out. Consistent staff instills confidence in expertise! Each product I've purchased has been on advice from well informed staff. They seem happy to provide honest options on product pricing and quality. Checkout is efficient, don't expect a long wait.
I rang JB Hi-Fi about a DVD and after being on hold for ages was transferred to 'the DVD section'. The staff member went to check to see if the dvd I wanted was in stock and after being on hold for ages another person I came on and asked if they could help me. I told them my enquiry and they too went off for a few minutes. Yet another voice came on and after saying 'hello?' hung up before I even had a chance to say anything back at all! JB Hi-Fi have terrible phone service and I advise people not to ring them! In person it's not much better. Staff can be rude and lifeless, more interested in talking to each other than helping customers. Great range of stock- if you know what you want and you know where to find it then you're ok but otherwise forget it! Chris.
I went into JB Hi-Fi to purchase a replacement iPhone Stereo Headset. In general, the store has a great range of stock, but it is absolute chaos. Unless you know exactly where to find something, you're going to need some help from the staff, which is where the problem starts. The staff on the floor and at the counter are rude and snappy. The floor staff weren't happy to answer any questions, and at the girl at the counter rolled her eyes as each customer approached her, as if we were interrupting her from doing something more important. When I got there, I was told that the headset was $35. I pointed to the brochure which advertised it for $33. Without even so much as glancing at it, she told me it was old. I pointed out that I picked it up from the entry of the store as I walked in. She snatched it out of my hands, looked up and grunted, "Oh yeah, it's April isn't it", and begrudgingly proceeded with the transaction. Having said that, the security guardread more