Jetmaster Victoria is the import agent for leading fireplaces brands including:
Heat & Glo
Great Outdoor ...read more
Bought a 550 from these guys about 3 years ago and it has been a gem. Can't fault any part of the purchasing process, the installation was seamless and we had enjoyed a great looking fireplace without all of the messiness of a wood burner AND it pumps out the heat! Highly recommend this unit for stress-free, efficient heating.
We have had a repair person vist 3 times over a 4 week period only to find it still has not been fixed. I keep ringing the repair person all this week and still no callback. Their service standards for answering and returning calls has to be the worst, I have experienced in a very long time!
We had a Heat & Glo 350 fireplace installed in our back living room about two years ago and it's been fantastic. No issues, just had it's first service and is working great. Warms really well, we spend a lot of time in that room so we find we often don't need to put on the central heating if we're down there. Wouldn't hesitate to recommend to people looking for aread more
The Heat n Glo At Supreme is extremely noisy. Also i was disappointed to the area it can heat. If this is your primary heater then reconsider. Also be aware that if you are installing this into a period home with lovely chimney stacks, depending on model bought, you may get an ugly industrial flu outlet sitting on top of your chimney stacks. But the noise!read more
Hi David, its been three weeks and we are yet to hear from you. Can we presume you have made contact with the office or the situation had been resolved?
Our Heat&Glo heater was installed incorrectly by a well established builder, Left on our own, we approached Roy at Jetmaster for guidance at least. The subsequent assistance provided by Ian, Jetmaster Service Manager, was invaluable, including steering a path through the legalities of having the unit re-installed properly by the original plumber . The unitread more