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So terrible. Tried to be positive but they butchered my hair and treated me terribly as they did it. I was sprayed with water all down my neck and back, and had treatment rubbed all down my shirt- inappropriate! Didn't ask what I wanted before they began, I asked for a trim, they bunched my hair into a pony tail and lopped off the end. I was crying in the chair researching somewhere to fix the damage before it was even half way through. DO NOT GO HERE!
I was very disheartened to read these poor reviews and I was quite suprised on how lovely Ana Maria is. She knew exactly what I wanted. She went out of her way to make us happy with coffee and great conversations, it felt like she was welcoming us into her home!! Definitely coming back!!!
Manager is very rude!!! Ask any questions about hair and she will shut you down saying you're "telling a senior how to do her job" or "something you should already know". I came here with a scoopon purchasing it after a male worker over the phone told me that toner doesn't cost for balayage unless I came without a scoopon. So I come there and surprise surprise was told "the good toner for the right colour" will cost me $30, but if I don't pay I won't get the colour I want. Funny when the ad says NO SURCHARGE FOR TONER or anything else. But I guess the ad must be marketed to people who DONT want their hair to turn out right. Clearly there's so many of those customers around. Also was told many times that purchasing a scoopon means I will get a bad job done and that I'm "lucky" to have a senior work on my hair, and was lectured and complained to about the business not making any profit off scoopons. I'm sorry I purchased the scoopon you advertised for clearly Iread more
After buying a voucher for a haircut that sold a cut, wash and blow dry no matter the type of hair... i was pretty excited to trial this to make it my new hair salon. I was fairly shocked at walking into a chickens den! There was hair everywhere and was told to take a seat, there were no seats! I knew from when i made my appointment over the phone that this was going to be an experience, and it was certainly that. Lovely ladies, that mean no harm, but the customer service is just out of this world (not in a good way) the cherry on the top was when they both refused to blow dry my hair because it was not 'normal' hair? I think it was just pure laziness because i had bought a voucher and not paid full price. I received a half - hearted blow dry in the end, i don't think i will be attending again unfortunately.