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EXTREMELY UNHAPPY AND ANGRY. I requested a service call on my Brivis underfloor gas heating.The call out fee was RIDICULOUS. I was charged $653.47...two call out fees for one private house because there were two units.....$150 on top as I was considered "out of area" which they claim I agreed to. I am less than half an hour out of Canberra... They were here for less than 40 minutes. They brushed off the filters and said all was fine.
$653.47...WHAT A RIP OFF. RUDE AND UNHELPFUL at Brivis and Jordans....DISGUSTING
Very disappointed. We ordered a replacement gas unit for central heating unit. The quotation covered the installation of a replacement "like for like" system which included the air return grille. The problem occurred when the size of the air return was not commensurate with the one to be replaced.
Despite assurances that the system was working ok with the old grill it did not meet the specifications required by the system, and additionally it makes the warranty unusable. Neither of which are satisfactory.
The staff were very avoidant and unhelpful. I wouldn't recommend Jordans.
Poorly organised, took 2 months to complete work (30 minute job). Delays as a result of misdiagnosed problem, cancelling arranged call out dates at short notice (more than once). Expect to pay about $33/15 minutes of labour on top of call out fee- money better spent elswhere- not recommended.
We thank you for your review, however without clear details of the job it is very difficult to respond with accuracy, at this point rather than speculating with regards to your experience with our company, Jordans NSW would like for you to contact us directly where we can assess and review the events accordingly. We look forward to hearing from you.
Have a nice day.
Called Jordan's first thing Monday morning after hot water blow up on the weekend. Had someone out that afternoon to quote and then fixed at my next available. was impressed with quick turn around and electrician and plumber who were onsite fixing were on time, polite and quick. Highly Recommend