Tried to order four items from appliances online because it sounded easy, free delivery and install, didnt want to talk to anyone, see anyone or have to communicate other than online, and Im lazy. However, it was not easy - couldn't check out. After an hour on live chat with manila and then on phone with Australia it was discovered that their system was not up dated and products were sold and needed to be reordered, thus the reason no checkout allowable. Apparently they had a "sale" on and "they were under the pump". Order time was then over three or more weeks for some items, if at all. So, gave up and went to Joyce Mayne and got items, or similar, from Ashleigh for cheaper, quicker and without hassle or fuss. Joyce Mayne Sippy were very good. Thanks so much. Felicity
Bought a new TV - Had to go to warehouse at Warana to collect - Storeman selected goods & another staff member 'checked' the order - I then took goods home & installed - I then received a phone call the next day to say that I had been given the wrong TV - was advised that I could pay the extra $300 over the phone then, or they could collect it - I advised 'No' - Researched the TV I had been & found it was better than what I had actually purchased - As the TV had been installed & connected to other players, I negoitated them down to an extra $150 only - Since then have spoken to other people that the same scenario has happened to.
Yesterday we phoned to enquire on a particular Dishwasher and the difference between different models and brands. We had the best Customer Service from Josh. He knowledge of products, his willingness to assist us with price and installation. Today before 12 noon our dishwasher was delivered and installed ready to use. We can't praise the professional service and assistance we received from Josh and Rex who delivered and installed our dishwasher. 10/10 to them both. We definitely will contact Josh & Rex for any future purchases and referring friends to them both. Thanks to you both.
I recently rang the Maroochydore store and said I put my coffee machine in for repair which was in another company that Joyce Mayne dealt through. I said I have waited a long time with no answers so the manager got on to it immediately and resolved the problem and was very professional and helpful. Because of the great service we where given, my husband and I purchase another item. Thank you for a great service Adam and the team at Joyce Mayne Maroochydore.
Gloria and Sam