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This is a review from some time ago but I found the surgery as a whole quite pleasant to deal with, my only issue was that I saw a doctor who told me he couldn't help me with the nature of my problem but he did refer me to a doctor in the same practice that could and I was called immediately and dealt with pleasantly, just would have preferred a doctor who could help me from the start!
Reading the below comments, I for one would be interested to know how the customer service training worked out for the reception staff? Ive been attending this medical practice for going on 2 years now and have never been met with a ruder team of staff.
I had a particular my go-to Dr for quite a long time. Roughly a year ago this doctor left (maybe more?), and I saw another Doctor. All was fine. Called to make an appt and it was bought to my attention my go to Dr had returned. Stoked! Made the appt with this Dr. Felt so relieved to be going back to a lovely, empathetic, compassionate Dr who appeared to have the time for the patients.
I couldnt have been more wrong. I am unsure what went on throughout the time off that this Dr had, but a different Dr tenfold.
Its a shame really.
Firstly, thank you for taking the time to express your concerns regarding your experience at the Kedron Park 7 Day Medical Centre.
In order to address your complaint, it would be invaluable to gain further specific feedback regarding your visits to this centre over the past two years. If you would be willing to discuss this further so we can improve your future experiences, please contact our Practice Manager on 3857 6288.
I was extremely dissapointed with my experience at this place. One of the reception staff was rude & impolite. Ignoring one of my questions & making me feel like I was a customer at a takeway store & so rude, not even a hello. I will not be going back & will make sure I let my friends & family know so they are not subjected to this kind of treatment.
Thank you for your feedback.
We are very concerned that your experience on the day mentioned was not optimal. We have a commitment to training and developing medical centre personnel with the highest level of focus on quality patient care and we will endeavour to improve the customer service experience in future. If you would be willing to provide more specific feedback, our Practice Manager would welcome your call on 3857 6288.
I rang on Monday morning, very worried about my child. After reassuring me, the lovely girl at reception was able to fit me in with a Dr within half an hour. Dr Tang was great and I will definitely be asking to see him again and I will be recommending the centre to others.