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Machine was delivered on time but without the key so they went back to the depot to get it. They were back on site within 20 minutes. I then queried the machine having wheels and not tracks and was told they only had wheeled version available. Having explained to them at time of booking exactly what I was intending to use it for I was surprised they would send a wheeled model. They did not mention the model types when I called to book as I never would have booked a wheeled model by choice. I tried to use the machine and it immediately became bogged. I contacted them and explained the situation, reiterating that I had told them at time of booking the ground type and what I was intending to use it for. They said they would see if they could get hold of a tracked model. They later rang back and said the tracked ones were booked out and they would charge for 1 x delivery and 50% of the half day rate as it 'wasn't their fault'. Given I explained to them atread more