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What a shame! We've been to Kerv a number of times and generally the experience has been ok - some of the staff are lovely. Unfortunately, the attitude of the management staff during our last visit (and I do mean last, as we will not return) left us feeling quite embarrassed and annoyed. My wife politely mentioned that our tea was quite weak, only to told (by the management staff no less) that this was how they made it and if we didn't like it then order something else. So, in future we shall order something else and from somewhere else. If you need suggestions, try Asser House or Crowded House as much nicer alternatives.
Highly Recommended! Great friendly, prompt service. Immaculate premises. Delicious coffee...Mmmmmm I want one now! Shop is decorated with antiques that creates a lovely atmosphere and gives you something to look at. Prices are reasonable. Parking is hard to get.