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I had requested for an item to be delivered in the afternoon. And then I received an SMS last night at 9 pm saying it will be delivered between 6 and 9 am the next morning. Naturally no one is home with such short notice. The driver then called us and abused us for not being home waiting and that they will charge us another delivery fee. Customer service said we need to wait at home all day for the delivery and refused to apologise for the abuse. Their web site said their value is in doing their job in a respectable manner. I do not believe being abused as respectable.