Welcome to Koala Cars. We are a family business established since 1987. We pride ourselves on the supurb quality and presentation of our stock.
Our proprietor, Steve Bennett, has managed and owned large franchised car dealerships in Brisbane for many years.
This experience plus a keen eye for a good car assure you of franchised quality cars at a fraction of the cost,
Customer satisfaction is paramount and genuine after sales care is guaranteed.
Come see the difference at Koala!
Bought a Citroen in Nov '15. drove the car for about 2 weeks before it had to go back for a faulty fuel pump (which they assured me was replaced at the time of purchase). I only noticed this because of a strong fuel smell which the car emitted ever since day 1. They were not even willing to organise a loan car for me until my partner spoke with them. While their 'mechanics' were replacing the fuel pump, they broke the fuel tank which they so kindly 'sublet'. Once I received the car back it was having trouble selecting and changing gears. Then about a week after I got it back, it turned off after beeping three times on a hill and caused an accident involving two cars. This was over Christmas so the car yard was not open for me to inform them of this. Unfortunately I did not receive Christmas holidays and was on my way home from work a few days after this happened and my car once again turned off on a busy off ramp, blocking traffic and almost causing a majorread more
We are very sorry for the trouble you had with your car. It is very difficult to find intermittent electrical faults in a vehicle and we have failed to satisfactorily repair it. As such we have sent it to a Citroen specialist mechanic to find the problem and fix it for you. It has not helped that on occasions when warning lights have come on in the vehicle you have continued to drive the car until it has stopped completely, nevertheless we intend to get to the bottom of the issue and fix it properly for you. While we agree that there has been problems with your car, we have provided you with a car to drive while your car has been getting repaired and we have done our best to help you every step of the way. That being said we do understand (and share) your frustration. Rest assured your car will be fixed as we have promised. We hope that when this issue is sorted out you will come on here and write us a good review.
Was considering changing the review up until we discovered a brand new chip in the windscreen and scratches all down the side of the car that weren't there prior to giving the car to your shop, but without "before" pictures that can't be proved.
I was cautiously optimistic about purchasing a Nissan X-trail from Koala Cars. They offered the best price in town and seemed a professional business. I negotiated a good package with Koala Cars that included the extras that I needed. About four months after acquiring the car, I started to experience major problems with the vehicle. My local Nissan dealership (where I serviced the car) diagnosed the problem as sludge in the engine oil. The vehicle's three year manufacturer's warranty had just lapsed by one month, and despite lengthy verbal and written communication with Nissan Australia, they were decidedly unhelpful in trying to resolve this issue. Their resolution included quoting some $16,000 for labour and parts to install a replacement engine, which I obviously considered absolutely ridiculous. I contacted Koala Cars to explain the issue to the management. Where Nissan Australia was unable to help me, Koala Cars stepped in and were willing to assist me.read more
I bought a car from them a while back. I was still a learner, did not know much about cars. I bought this, believing dealers are the best people to buy car with as surely they are required to ensure the roadworthy of the car. My dad tested it for me briefly on the road and thought it was ok. When I picked it up a few days later, the true smell presents itself 1/2 hour into driving it. Extremely strong cigarette smell. We took it back they just sprayed air freshener and told me it will go away. Took it home.... smell remains.... Realised later that the coin box was filthy with cigarette ash, fully lined the interior of the box. Disgusting. Then I realised the handbrake, when pulled, did not stop the car from moving. I thought it was supposed to be used along with pedal break. Then a few months later, I finally find time to take driving lessons. The teacher told me that my handbrake was faulty. He tried it multiple times, the car continued to move forward unless I keep myread more
Unfortunately, I was not aware of any problems with your car, so please accept my apology. I would like to offer you a full car detail and AC pollen filter which will eliminate the odour. Upon reviewing your mechanical receipts, if we find our workshop missed anything I will also compensate you for any mechanical repairs not of a service nature. I do not know who you are so I cannot check the age of the car. The easiest method is to look on the safety cert where it is legally recorded.
total excellent service from koala cars.......pity their finance department totally disgusted. im proceeding with further action, NO GO ZONE,
Thank you for acknowledging that you received excellent service from Koala Cars. The finance department that you had a disagreement with was not our internal finance department. You applied for finance with an external finance brokerage company who's business is on the south side of Brisbane. The disagreement which you had was with this finance broker, not with Koala Cars and it does not involve Koala Cars in any way. You have all of this finance brokers details including their business name. As you were very happy with the service you received at Koala Cars please remove your review from Koala Cars truelocal page and re-post your review on the truelocal page of the finance brokerage who you had a disagreement with. We look forward to your co-operation with this matter.