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General Retailers

Kogan Australia

14 Reviews

139 Gladstone St

South Melbourne, VIC, 3205

Kogan Australia

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4 months AGO

I Oder I phone 6s that bad not work good .betterly low all the time can’t tax and can’t call ..phone turn off then self ..how can I contact this ..want my money back.i can’t fiend phone mumber on Oder..they come
Slow and no good.never ever. Oder stuff from this wedsides anymore ..pls if anyone know number help me pls

6 months AGO

I have tried to port my existing mob.no.to Kogan since a whole week and I have encountered the complete incompetence in their mobile customer service.
They are hopeless and cannot solve any internal matter that they are the only ones that can get their hands into.
Through their fault and inefficiency they lack professionalism and care toward customers.
Where is the backup and old fashioned service that Kogan cannot provide.
Shame on you Kogan.By the way not even their team leaders can perform such a simple task.

6 months AGO

Still waiting for refund, it has been 13 business days. Product purchased was excessively noisy and could not use it.

8 months AGO

Do not order anything from this company!! My daughers birthday gift didnt arraive. The item was 'undeleivered' and returned to sender. There is NO customer help line or customer email address!! Good buy $100 and disapointed little girl.

If any one from Kogan reads this message my order number is Order JJJCRYX6. please make contact me.

OVER a year AGO

I bought a 6.05kw portable air conditioner and received an3.5kw air conditioner. I emailed their customer service with photos of the product and they requested receipts. I emailed the receipts. They then took 3 days and two more emails to respond. They told me that it was wrong and they would replace it. Nothing arrived. I then emailed them again with no response another three or four times. Was told again they would send it out. Still nothing arrived. I told them then I wanted a partial refund to make the value of the product I received be equivalent price to what it would have been if I had purchased a 3.5kw air conditioner. They told me then that 6.05kw was the maximum cooling capacity. It was advertised as a 20000btu item at 6.05kw. I emailed them 16 times in total to be sent the wrong product, lied to about a new one being sent out then got told that the product description was correct even after I received an email from them stating I received the ...read more

a year AGO

I am having a similar experience. Worst customer experience of my life, never again will I buy from Koga.


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