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I brought a Samsung A70 through Kogan. Received it 3Apr 2020. Inside the package, I found that the box containing the mobile had the Seal label broken. Inside was chinese written warranty & instruction. Logged a job with Kogan straight away who, passed me onto their (marketplace sellers) Digital Store rep who replied that the seal was properly broken by customs. (no customs label on it) as for the warranty 12 months - one needs to send it to Melbourne. I wanted to returned the phone and asked for a refund of money. No go. As for Kogan there is a link in the firstname.lastname@example.org to lodge a dispute but guess what you can't do it as there is a list of options but doesnt have one to a lodge a dispute. From this time forward I will not be purchasing any more items from their Marketplace sellers. Kogan doesnt have a good display to warn people that they are purchasing through a marketplace seller. I can't get aphone number to complain. Worst assist ever.
I Oder I phone 6s that bad not work good .betterly low all the time can’t tax and can’t call ..phone turn off then self ..how can I contact this ..want my money back.i can’t fiend phone mumber on Oder..they come
Slow and no good.never ever. Oder stuff from this wedsides anymore ..pls if anyone know number help me pls
I have tried to port my existing mob.no.to Kogan since a whole week and I have encountered the complete incompetence in their mobile customer service.
They are hopeless and cannot solve any internal matter that they are the only ones that can get their hands into.
Through their fault and inefficiency they lack professionalism and care toward customers.
Where is the backup and old fashioned service that Kogan cannot provide.
Shame on you Kogan.By the way not even their team leaders can perform such a simple task.
Do not order anything from this company!! My daughers birthday gift didnt arraive. The item was 'undeleivered' and returned to sender. There is NO customer help line or customer email address!! Good buy $100 and disapointed little girl.
If any one from Kogan reads this message my order number is Order JJJCRYX6. please make contact me.