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Very happy with the customer service when I ordered by phone. The girl who took my order was patient and polite. We often go to Chinese restaurant whenever my son and my husband hunger for honey chicken and lemon chicken. First time I ordered take away at Kong's and I was surprised to see the amount of servings for each of the dish. The size or amount of food were much more than I expected. For the price I paid, they were really big portion of servings. The content of each dish is more than I've seen in all my orders in the past whether it be from a restaurant or take away. About the taste, it is delicious and cooked fresh. The noodles on the honey chicken were crunchy and yummy. I am a satisfied customer and very happy with this bistro.
They can start with good customer service for their process improvement. The food is good enough, but expensive for chinese takeaways, but because there's not a lot of competition, they continue to operate with poor service. Let's wait for the mall to open and they will know what they should've done years ago.