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Terrible experience at this jeweler. They downsized my grandmother's ring (which was 8mm thick) 5 full sizes and only returned 1 mm of gold, telling me the rest was powder. Very dishonest. I will never return.
The Gold Piece in question. 3-4mm width x 8mm length x 1.2mm thickness = about 0.56g of gold in dust $6, very hard to recover after we resized your ring.
Most jewellery shops do not return any gold that small, only returns substantial larger pieces . We did offer you more gold but you refused as it wouldn't be you grandmothers gold. Our offer still stands to give you the 3mm of gold. Sad that there was nothing wrong with the workmanship on the actual sizing we did for you. Le Marthin's Fine Jewellery.
i would also like to correct you your ring is not 8mm thick, it is about 1.2mm, the lenth will be 8mm and width of the piece we have take out is about 2-4mm. 0.56g at the most $6
This a great jewellers, everything is done on site as they have several jewellers working right on the premise. Staff are always very friendly and helpful. They have a lovely unique range of stock, really different. I would recommend this jewellers to anyone looking for a quality jeweller and friendly service.
Spent a little over 4k here on a "custom made" engagement ring, it turned out to be the most recognisable pearl setting you see. A year later the pearl looks terrible and the diamonds have dropped somewhat- would've been nice if I was given some advice regarding pearls are porous, delicate, not hard wearing, have to take it off before doing anything and everything, the ring spends most of its life in a box. Wife to be has since had it resized and asked a couple of questions regarding the ring was treated like an idiot. Very nice to you once your paying them to make you something, once finished treat you like a nobody. Will be having ring remodelled in Perth. Have definitely lost our business wouldn't recommend them to anyone.
We are sorry to hear about your bad experience, the design was your decision. The Jeweller always advice people that a Pearl ring is not suitable for engagement ring as it is very delicate. With the diamonds dropping we are more than happy to adjust them at no cost.
Le Marthin's Fine Jewellery
We wanted to replace an older rose gold chain. Asked them to measure the length of the old one and get a new chain made exactly the same. We received one that was too long and had a smaller different clasp. When we said it wasn't the same as the old one, the staff were confrontational and quite rude. We ended up having to pay them extra to rectify their own mistakes. Very poor service. They have definitely lost us as customers.
Dear Coco 211
It is unfortunate that you find our service unsatisfied. As you can remember your older chain was much longer than the one we supplied to you. You agreed on the length of the chain in our shop when i showed you what it will be and it was noted on your job packet. their was no mistake with the order. We always try to keep our clients happy as far as possible. Warm Regards Le Marthin's Fine Jewellery