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As a blonde I had visited this salon over many years, incredible colour and service. Colourists had left and returned after a long gap on recommendation from salon.. Sat down in chair as a blond with severe dark roots to be asked in the consult... "so is this not dark enough for you!!! Needless to say..
They do have the best hairdressers in town - but boy do they know it!! Most of the staff are extremely pretentious and I am constantly kept waiting. It takes three hours (and $260.00 later) for a cut and colour and my hair is not complex. I have tried other hairdressers but regrettably end up back here.....
I really, really want to love this place but I've had 3 haircuts here and none of them made me happy. My usual hairdresser of 4 yrs had stopped cutting hair so off to find another, groan... - My 1st visit to this salon was just ok. The hairdresser I had booked was too busy so I was passed on to another stylist, who was really lovely but the cut was not the best. I rebooked a year later hoping for better, but again the cut was really not right. So I called a few days later to ask if I could have my hair fixed and they were really accomodating and really understanding (5 stars!) - it turned out better but not great (Its not cheap ($110 for a haircut) so expectations are high). Im not sure if it was because of the 1st cut or if maybe I didnt explain myself well enough but I did take a picture in 2nd time round. The service is GREAT - If I were to go back I would probably book in with one of the top hairdressers