Good old customer service! that's what the team at Less Stress Computer Services are all about.
We Have a Modern fully equipped workshop with knowledgeable friendly staff who are eager to help you with any of your technology needs.
Our staff offer In-Home and In-Store Services as well as remote support and corporate assistance. ...read more
I run a very busy retail Golf Shop we had some bad luck with a break in to the store they trashed our computers and the shop not only did Michael come out on a Sunday but he got us up and running quickly awesome service the right advice and very knowledgeable I will continue to use these guys for many years to come.
Hi Computer Rehab Some constructive feedback on my experience. Please, please improve your customer service. On an equal playing field, it's what sets a business apart from their competitors, and unfortunately in my experience Computer Rehab did not rise to the occasion. According to all the "newbie" reviews below you are fabulous at what you do, that's great! I put my first conversation with Computer Rehab down to someone just 'having a bad day'. But when they didn't phone me back on the day they said they would, or the next day, I had to phone them again. Unfortunately our second conversation was no better. Such a shame because I am passionate about supporting local, independent businesses. Turns out Computer Rehab could have helped me out, but given the customer service I received, I have chosen to spend my hard earned cash elsewhere. Sorry :(
Hi SocialQ and thank you so much for your feedback. I have noticed that you have 176 reviews on trulocal in the local area so your are living up to your name. As this service is meant to be a review of a business you have tried I feel it is unfair you have so harshly given our business a 1 star review when you have not even had the pleasure of being a client to our store. Online reviews are now a big part for any small business and I donâ??t think it should be taken as lightly as you have taken it. I hope you did end up having your issues resolved with your computer. Enjoy the rest of your day ï?
Dear Computer Rehab Thank you for responding. I felt concerned that if you were not aware of the customer service that is being delivered over the phone, you may lose even more business. When I submit a low scoring review I always aim to be diplomatic and hoped you would view my comments as constructive. Maybe in time you will. You are right in that I was not a 'paying' customer of Computer Rehab. You may have missed my point. I chose Computer Rehab because I like to support small businesses in my local community. You had me. But you lost my business because of the dismissive and rude way I was spoken to over the phone, not once, but twice! It's a simple matter of treating people how you would like to be treated, whether they are face-to face, or over the phone. Just because I did not proceed with your services, I was still a potential 'customer'. And yes, I did have my computer fixed; with someone that impressed me with their great customerread more