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I was more then unhappy with the service that Lithgow Bizzi Paws provides, when I came in to get my very timid and friendly dog I was told that she had bitten a staff member and I would have to pay an additional fee. (I was shocked!) My dog has never bitten anyone in her life - not to mention once I got her home and I had a good look over her she had multiple cuts and snicks all over her and a very uneven cut - no wonder why she would have NIPPED at the groomer.. it would of hurt! I now take my dog up to Bathurst to be groomed and have not had a single problem once.. they love her! Do not take your dogs here!!