How Lost Property Dept works
When you join, you'll receive two premium metal key rings and 15 durable, adhesive metallic silver labels to attach to your nominated items. They'll contain your unique ID code and contact instructions for our 24 hour, 7 days a week call centre. From the moment you stick the labels on your valuables, you're covered! For less than $1 an item each year! That's great value!
What happens when you lose an item?
When someone finds your lost property and contacts our call centre we take over. You will be phoned by our call centre and asked how you would like your property returned to your door: either your home or your work or any address that you nominate. Your choices are 1-2 days by eParcel, $14 to anywhere in Australia or same day by Messenger Post, from $15. In addition to the delivery fee, you will be required to pay the $20 reward and a $15 handling fee.
If we cannot reach you by phone an email and/or text message will be sent to you. If you have nominated a secondary member, we will phone your secondary member and inform them that we have found your lost item. In most cases, you'll have your lost property returned to you on the very same day. ...read more
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