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Note that this review is from 2017 but it hadn't saved previously.
I have spent thousands of dollars with Louella DeVille Boutique including a Pin Up photo shoot. All was good until I dared to publicly provide a review about a sale dress that I felt was poor quality. I was sent a linkread more
The clothing I ordered was faulty, sizing was off by quite a few inches compared to other pin up brands. The owner refuses to contact me and I have been blocked from her pages. Suggest if you are plus size stay away otherwise you will be called a "fat cow"
I also just received a faulty skirt and another skirt was off by a couple of inches in the waist, different to size stated for garment on website. Will refund or exchange only if I pay shipping both ways. Contacted dept of fair trading which tells me I do not have to payread more
She called me a fat pig via email, she's quite the body shame fan isn't she.
All because I asked for a refund on a faulty dress.
As other reviewers have stated, LDV is good unless you have a problem with your order. Bek is rude, abrupt and condescending in her correspondence, and she takes days of chasing up to respond to emails.
One of the shop policies is to advise Bek when you're seeking a return or exchange. Don't bother checking if your size is in stock as sheread more
On looking at the 5 star reviews on true local, it does seem quite the coincidence that 6 of them were posted on April 8 and 9 2017.
Unfortunately I recently experienced the worst customer service I have ever had at this online store. This was because I wanted to return a faulty dress. The owner repeatedly ignored my communication asking for resolution of this issue, or replied saying she was too busy to deal with me. After 2 months I had no option but to successfully resolve thisread more