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When my take-away order was placed on Sunday at 7.30pm I was told it was a 45min wait. I called 1hr later and, after being out on-hold for 10mins, was told that the delivery driver was ‘on the way’. 20mins later, I called again to cancel the order. 15mins later the driver arrived!!!
To the owners-make sure your staff are HONEST with your Customers. If it’s going to take 1hr 45mins to deliver a couple of pizzas to a local address make sure this is explained when the order is placed otherwise you can be sure a bad experience will be shared.