Have a picture to share?
Upload it to help other users learn more about this business.
Absolutely horrible service, they had no record of my measurements for installation. Carolina was extremely rude to my wife. We told her we were in a hurry and she instead took a phone call. When we needed to rush out she told us that we looked agitated and that we should leave... Avoid at all costs - will never use
Hi. I would agree with the criticism of the admin staff. The guy who owns the business is great but the admin staff are useless. In a comedy of errors I have been waiting since February to have my blind installed. Final straw was Friday when I took a day off work to be here for the installer who once again never showed. Would like some advice on how much longer I let this go before I demand a refund.
Extremely happy with the service I received from Master Quality Shades from the initial quote through to the installation. To begin with Ted arrived on time to give the quote and then after its acceptance the blinds were ready before time!!!. I received a call and arranged a time for installation. That is when Adam, the lovely Installer came into picture. On a rainy day, not only did he arrive on time, but, without being asked, put protectors over his shoes so that my new carpet would not get marked (something most service men don't care about). He was so polite and efficient whilst installing and when I had a problem the next day he dropped by once again at a specified time, to show me how to operate the blinds.
Much to my relief (and surprise) the end result was excellent so the installers know what they are doing. The admin staff (who are also associated with Northbridge) are the most incompetent people I had the misfortune of dealing with. Amongst the problems: I was constantly having to chase them and they kept sending all the paperwork to the property that the work was being done at, even though numerous times they had been told it was a rental and they had been given an alternative address. If you are after Luxaflex find another supplier.