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I have been a customer of mac's for approx 3 years now and was recommended to them by a friend of mine. I have always found there service to be great and they have gone that extra mile to make sure my car was always ready on time for myself to pick up. Dropping my car back to me after servicing isn't something that alot of mechanic's would do as it takes away time from their business. Their price has always been great aswell, I needed major work done on my car and it was $1000 cheaper then the dealership where I purchased my car from. I will definately be using mac's for all my car health needs.
I have just had the guys at Macs automotive complete a major service and replace the brakes on my Ford Falcon, They were very professional and rang me when the cost of the parts was more then they had quoted. They also picked up on a issue with my power steering which they will repair soon. In all i have been using macs automotive for my vehicle repairs for the last 10 years and have had nothing but excellent service from them.
I was not impressed with Macs Automotive. The first time we had our car serviced, we received excellent service. This time, it was a bad. The worker arrived half an hour late, was rude to us, did not apologise that we were kept waiting, and told us that other people knew what to do if they were not there (eg. put you car keys into a slot in the wall).Also told us that the worker that was supposed to be there earlier had a car race to go to. I was recommended this place but I will definitely not be recommending this place to others.
We are sorry you were unhappy with the service. We are a small family business, not a large car dealership. I can assure you that as you were told, on the mornings when the guys are running a little late - which is very rare as there is usually some one there by 8am - either the Diff Centre, the GC Motorcycles or Automatics of Marion in the Trade Centre are always willing to take your keys for you as we are all small businesses and like to help each other out.
We also offer a pick up and drop off service for our customers, so if its easier for us to pick your car up and bring it back to you please check when booking in if we can do this for you.