As a franchise, service is across the board. The staff there was a bit pushy with the orders and wanted to move along the line quickly even though there was no one else behind us. The food wasn't too fresh and seems a bit smaller than other fast food Mercian places. I've come here a few times before and after a while it seems like the service and food quality has gone down hill. I ordered the naked burrito which was lacking black beans and rice. On top, I added guacamole but they were stingy and didn't get my money's worth. Would have to think twice if I would come back again..
I came here with a work colleague some time ago, it was a little confusing as Ive never been in one of their shops before, almost like someone trying to buy fast food for the first time and the many different options, combination can come across quite confusing when the whole structure is quite simple and straight forward once youve placed your first order. This place is a build it yourself concept, almost like subway. You simply choose the burrito, tacos, nachos as the base, select the fillings from meat, veggie, than select the sauce could range from tomatoes, onion, corn and many more options and then jalapenos, beans, cheese etc and then wait for your order to be called simple as that. It actually wasnt too bad, if I had to choose one of these fast food chains, Ill likely opt for this option over the burgers chains anytime.