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DREADFUL EXPERIENCE! My 1st visit I was kept waiting an hour! My 2nd visit was on time but 3rd & final was over 30 mins. When I complained the principle of the practice attacked me over it & denied ever keeping me waiting an hour. The reception staff said "all surgeries are the same & you can't have everything you want in life." They write on their visit reminder cards we must notify of any cancellations or we may be charged. Why doesn't this go both ways? I advise anyone NOT to try this practice.