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Pathetic service, did not show up when they said they would, no communication as to why.
We had to ring them, they said they would ring back in 5 min. 4 days later we had to ring them.
Not interested that we lost a days pay of work waiting for them to show up on the day they said they would be here, not there problem.
Should not be in business, WOULD NOT RECOMMEND!
NO Friendly Support
NO service calls are attended on the same day
DO NOT go above and beyond
having waited all day for the service people to come to fix one gas burner - less that one hour after having left, no gas burners are working. no one would come out until the following day to look at it.
its 2pm and im being told their service guy is 'almost finished for the day so can't come back'
very rude service girl over the phone.
I have used this company 3 times in the last two years and can offer nothing but praise. The first and third times were straight forward. They came when they said they would. Located the issue, had the part on board. Fixed then went. The second time there was an issue. The part they replaced failed (manufacturer error NOT Marlow's). They collected our appliance in a truck, lent us a replacement whilst the repairs were done (again) in a workshop, replaced the part, tested and returned. No extra charges, no made up stories just the truth and a positive outcome for us. They would have lost money on this transaction but they sucked it up with a smile and were more intent on customer satisfaction. A rarity these days. I recommend them.