Appliances & Repair

Marlow Appliance Services

18 Reviews

Factory 2, 1 Laser Dr

Rowville, VIC, 3178

Marlow Appliance Services

We are a family owned and operated whitegoods service company established in 1979. We are the Authorised warranty service agents for:
Whirlpool, Maytag, Jenn-Air, Technika, Liebherr, General Electric, Andi and Dimplex.

Contact details

Email this business
(03) 9763 2000
(03) 9763 2900

REVIEWS (18)

Very good
4
Good
3
Average
0
Poor
0
Very poor
11

Tell people what you think.

Help others by sharing your experience with this business.

Dave Lane
5 months AGO

Out of all the servicing companies I have dealt with, this is by far the WORST one of all time. This place will rinse you out with their crazy costs and also be completely rude and obnoxious. What an utter waste of time to have the technician come to my house and not know what he was doing but also be arrogant. They quote you ridiculous pricing over the phone and say this is advised by their "management". But they never let you speak to "management". My problem was never solved but I was asked to keep paying up. DON'T waste your time and money like I did mine.

George Piastrino
OVER 2 years AGO

Pathetic service, did not show up when they said they would, no communication as to why.
We had to ring them, they said they would ring back in 5 min. 4 days later we had to ring them.
Not interested that we lost a days pay of work waiting for them to show up on the day they said they would be here, not there problem.
Should not be in business, WOULD NOT RECOMMEND!

anonymous00123
OVER 5 years AGO

UN-experienced Repairers
NO Friendly Support
NO service calls are attended on the same day
DO NOT go above and beyond
having waited all day for the service people to come to fix one gas burner - less that one hour after having left, no gas burners are working. no one would come out until the following day to look at it.
its 2pm and im being told their service guy is 'almost finished for the day so can't come back'
very rude service girl over the phone.

daryl_k
OVER 7 years AGO

I have used this company 3 times in the last two years and can offer nothing but praise. The first and third times were straight forward. They came when they said they would. Located the issue, had the part on board. Fixed then went. The second time there was an issue. The part they replaced failed (manufacturer error NOT Marlow's). They collected our appliance in a truck, lent us a replacement whilst the repairs were done (again) in a workshop, replaced the part, tested and returned. No extra charges, no made up stories just the truth and a positive outcome for us. They would have lost money on this transaction but they sucked it up with a smile and were more intent on customer satisfaction. A rarity these days. I recommend them.

Pure Herbal Ayurved
OVER 7 years AGO

Do not use this company. They just want your money, in-returns will get to service.

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