Maroondah Heating & Cooling has 20 years of experience in the field of installation of ducted heating, hydronic heating, evaporative coolers & all types refrigerated cooling. Give us a call and let us design the perfect heating and/or cooling solution that suits your needs, your home and that too within your budget. We also offer free in home quotes & interest free terms. Make a note of the fact that we only use qualified and licensed installers.
I had a Brivis ducted heater installed by Maroondah Heating and cooling 5 years ago, suddently it stopped working. I called a service man come to have a look, he found out that the unit was wrongly installed so the water from the roof reaked into the unit shorted circute the main board. I reported to them just to have the director Steve rang back blame that someone knocked the unit (it is in the roof space) made it leaked without come and looked at it, he said I have to pay if I want him to send someone, he completely avoid the responsibility and have no attempt to fix it. I am very disappointed and would never use them again.
Had problem with loose ducting of evaporative cooler system . Rang to discuss and was told that as they had not installed the sysrem they would probably replace the lot. In other words they do not do repairs. Rang another company in Eltham who came and inspected the problem and 20 miniues later the problem was solved. This mob 's customer service below standard required.
Found these guys online and went as they were local to us. The office was unmanned when we arrived so after calling a phone on the desk in the empty showroom and waiting 5 minutes someone finally came down stairs. The chap was polite enough when we explained we were doing a renovation and needed assistance reinstalling our existing unit and adding another outlet and relocating another. After walking up stairs to "ask the boss" if they could help. We were told "we can't (won't) help you". Never been told by a company they didn't want my business before so I guess these guys are charging far too much installing new systems to bother with anything else. My advice based on our experience is dont waste your time with these guys. If this is their attitude I'd hate to know how poor their after sales support is. Be wary.
From first asking for a quote online it was top-notch service. Dean was great in coming out to quote us. Very informative, took the time to explain it all to us and went through everything step-by-step. We decided to go ahead with it. We went with the TQM623 Braemar, output of 22.5kW and 6.0 Energy Star rating. We confirmed a date for installation. They gave us a call a day before to confirm it all and were here the next day between 7:30am-8:30am like they said.
The two men who installed the unit were professional, courteous and cleaned up afterwards.