Matic Service Centre is a repairer and has been servicing appliances for over 45 years, we have factory trained technicians with extensive knowledge in all areas of white goods repair.
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Absolutely pathetic service.
I have been without a machine for over three weeks now and over two weeks since they first came out. They promised the world, made a wrong diagnosis, did not communicate with me, I had to chase and chase and now they tell me that it is going to even longer now to fix and more money. I would never, ever recommend Matic ever. A pity because, before they changed hands, they were so good. Awful.
Well I was given this number by Bosch as they couldn't come out any earlier told Bosch and Matic services that I was not home except between the hours of 10 and 1pm we'll I get a call from tech at 9am (in the area) and then he takes off to do another job have to wait and see if the guy turns up later today after his 11 jobs as I was told !
Rang office excuse was we have numerous jobs and we can not schedule times when the tech will be there ! DO NOT RUN A SERVICE BUSINESS if can can not accommodate your bread and butter I can see I am going to get the run around if I do EVERYONE will know about it !
This has to be the worst repair centre that I have ever dealt with. They sent someone out to repair my washing machine that wasn't switching on. They said that they didn't have the tool to repair it. They said that another technician would come back asap to repair it. I called their office daily for 3 days then someone turned up when I wasn't home. Luckily my cleaners were home and let them in. They too could not fix it and said that I required a part to be replaced that had to be ordered in. I waited 1 week... Nobody called me for a quote. I called the office daily for a further 7 days asking for a quote and was kept on hold then brushed off and told they would call me back as they could not tell me when the part would arrive or how much it was. They never called me back. I called another repairer who sent 2 technicians on the same day and repaired the broken wire on the spot. No other part required replacement. Please do not use this company. I was keptread more
A technician came to my house on the 27th of Nov. they told me I'd have to wait 3 to 5 working days for the part to come in.Well it's now the 13th of Dec and have just got off the phone from them,this is the 5th time I have rang them and this time the staff said they can't understand why it's taking so long that they'll have to ring me back....DO NOT USE THIS COMPANY.
I had the impression I was wasting their time by trying to arrange for a technician to call out. Then they started arguing about the course of events. Don't get me started on their fee structure. Seriously, do yourself a favour and do not give these people the time of day. You can and will do better. I am now regretting that I didn't take my own advice sooner.