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Really very rude and even ignored me until I asked my request several times. Used the wrong shape nail - different to what I asked for. I waited 15mins at the end until I then asked if the technician was finished. She then said something in another language and told me the price in English, waving me towards the front counter. I'll never be back to this place again.
Only requested for shellac on my finger nails which was rushed, he did not even wait for the blue light timer to finish each time and it was not busy in store. Then no staff knew the eftpos machine pin code therefore had to withdraw $50 from Coles for a 20 min service which cost $30! Would not recommend to anyone.
I went to matrix yesterday, I had my nails filled and toenails painted. The polish on my toenails was peeling off before I even left the store. I asked them to take if off as it was a mess. They said they would but I still had to pay for it. I have been going there for 2 and a half years. I paid for the bad service and left after the lady abused me at the font counter in front of my two young children. I will never be going back. They need to learn some customer service. I own a business in north lakes and have hundreds of customers. I love making people feel special when they visit my store, it's a shame they dont do the same.
I would've given this review NO STARS if it was an option. The service I received was DISGUSTING to say the least. I walked out of there feeling cheated, and like I wasn't valued even slightly as a paying customer. I got a pedicure with my toddler in tow, and being in a frustrating position as it is, the staff at Matrix only made it worse. Firstly, I got side ways glances when I wanted to position the trolley beside the spa chair (they suggested he sit on the stools they use when doing the pedicures - he's only 15 months!) Then, being a teething toddler... He was misbehaving slightly (in their opinion I'm sure) and this was again met with a sour expression and sideways glances. I've been there previously and recieved a hot stone massage as standard at the end, I also supplied my own shellac but I was still charged the FULL $50. When I brought this to their attention, all they said was that sometimes they "forget" and I was "busy with baby". What does thatread more
I went in here yesterday because I saw a big sign in the window advertising lash extensions at a good price. I was seen straight away and the lady was very polite and had a very gentle touch. I have had these done before elsewhere and had a very bad experience but I am happy to say at Matrix they did a fantastic job. I would highly recommend them
I went to matrix yesterday, very unhappy. I had my nails filled & toenails painted. The polish peeled of my toenails before I even left the store. I asked them to take it off, witch they did but insisted that I still paid. I was happy to pay for my refill but was disgusted that I had to pay for my toenails. I have been going there for 2 & half years. I will never be going back. The lady abused me at the front counter in front of my two children. They need to learn some customer service.