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I Rang Maui Jims in hope of getting a new Arm for my MJ Sport Sunglasses which I unfortunatly Broke, the friendly,Helpful service free of charge at no cost to me was nothing short of excellant,
I received them in the post (5 Days) in under a week as promised, hasstle free I was so impressed with there service of guarrentee and Diligence to their Product.
I've Worked out I've spent $3,353 on Maui Jims in the last 15 years and have had nothing but good things to say about them until recently. The reason I've always bought Maui's and spent the extra money is that if I ever had a problem they would stand by their product and fix it free of charge. It's no longer the case, they charged me because they believed that the sunglasses were damaged on my part by, get this... wearing them on my head! This must be a common excuse because I hadn't even told them if I'd worn them on my head but I found it surprising to know that you can't do it or they'll break, awsome selling point. Seems like the product quality, the service or both have taken a major drop. Can't believe a company can treat their loyal customers with so little care, really disappointed and won't be buying them again. Spent thousands with them and felt they had to charge me $140 because THEY sold me defective glasses. Doesn't get any worse!
I received amazing service for repairs to 2 pairs of Maui Jim sunglasses. I dropped them off at the Frenchs Forest repair centre on Friday and by the following Tuesday they were returned in perfect condition and the best thing they didn’t charge me. I had fully expected to pay but they must have realised I am a loyal customer as I never buy any other make.
You guys rock. Thanks so much I would recommend your service to everyone . Maui Jim really are the best. OHANA