I recently visited Browns Plains McDonalds/McCafe while on holiday from New Zealand. I would like to commend your staff in your McCafe, in particular Trina. I was greeted with a friendly happy face, a nice conversation and was made a divine coffee. The food I had from the McCafe was very nice. I have visited many McCafe's in NZ and I have to say I had to come all the way to Browns Plains Australia to get the customer satisfaction your staff member provided. Well done Browns Plains McCafe, and keep smiling and making divine coffee Trina. I'll definitely be back again when I'm next in Australia. Thank you.
Whilst a very busy store, I was witness to a customer being rude and arrogant at the drive through recently. Not only did the young staff member remain polite and courteous, she then apologised to the other cars in queue for the wait, which was caused by the customer. Big thumbs up for quality staff and great customer service.
Time after time they have been constantly stuffing up orders for not only my family but friends also. Don't bother going there anymore.