I've been disappointed of late with the speed of service here - both drive thru and dine in. They upgraded their drive-thru to have 2 lanes but any time I've been through they still only have one staff member taking orders & another making orders and so it's no quicker than before (infact it can be slower because there's more cars waiting).
In store I waited 10 minutes for a simple order of 2 burgers and drinks, and no apology about the wait at all. Disappointing.
Went through their drive-thru last weekend and when I got home the order wasn't quite right. Wasn't too hassled but rang them just to check it. Their customer service was fantastic - straight away they apologised and said they'd replace our order at a time that suited us. Went back tonight for the replacement and it was easily given to us plus a little extra. It can get busy, like tonight - but they have plenty of staff and are polite about the wait. Food was tasty and fresh.