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Do not use them! Although the salesman was friendly & helpful and the installers cleaned up after themselves the basic errors and awful customer service following installation were a nightmare! The job was completed by subcontractors (if you read all the tiny smallprint in their contract they are allowed to this; as well as many other things). The new safety power board was not inspected as required (I had to query this in order for an inspector to be arranged & then a certificate couldn't be issued due to remedial works being required). In addition to this the electric cabling was not secured in the ceiling (just laid diagonally across the joists), the A/C unit wasn't properly drained and wasn't properly secured to the floor (it was stuck down with silicone sealant that cracked & failed within 3 months). The company were rude and condescending when I reported the issues to them and they often said one thing over the phone and then put something else in an email. I ...read more
I had McKinnon Heating out to replace an old Buffalo ducted heating system that stopped working with a new Brivis. They were very professional - from the phone receptionist, to the quote, follow up questions, installation and invoicing. Their quote was very competitive and they did not oversell and they gave practical advice. Would not hesitate to recommend them.
