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I just wanted to say I have been extremely satisfied with MDTS. I received excellent customer service from Phill. He contacted me promptly after my call for help concerning my 85 inch 4K TV. He patiently explained and walked us through the issues with our very expensive TV and made us feel very comfortable with the service he would be providing with no surprises!
Just wanted to take the time and say thanks… MDTS, for giving us outstanding and professional support and service.read more
I wish I had read these reviews prior to engaging Melbourne Digital Television Services to provide a damage report for my insurance company. My experience with MDTS started off well, Phillip responded to my query promptly and arranged an after-hours visit to inspect and prepare a report. My television had been dropped and had a 1cm vertical white line at the edge of the screen. It was still operating with no significant issues. Phillip agreed the TV was a write off for insurance purposes but then decided he needed to take it back to his workshop to inspect "just to be sure". Prior to arriving and seeing the TV in good working order, he had not mentioned any need to remove the TV, in fact he originally offered to provide the report remotely based on my description of the damage. He promptly left with both his $175 call out fee and my 3 month old, $2,500 4K TV. As promised Phillip sent through a report for my insurance company stating the TV was beyondread more
I contacted Melbourne Digital Television Services because my television screen was cracked. The gentleman that answered the phone was very polite. He explained that the TV was not economical to repair and asked if I had home and contents insurance. Because I did not he told me it was time to go shopping. I found it very courteous and polite for him to tell me the truth rather than still charge me the pickup fee and then tell me the TV was unrepairable. I would definitely recommend MDTS to others.
My experience with MDTS was pleasurable. After contacting them my unit was picked up the next day. They offered me a replacement while my tv was being repaired. I declined because we have others in our house but it was returned back to me repaired within only 3 working days anyway. Like George60 I also found them to be very flexible in both pickup and drop off times, working around both mine & my husbands working hours.
They were diligent and responsive and I found staff to be friendly and honest. I was happy with the price paid for the repair; it certainly beat having to buy another tv set.
My experience with MDTS has been very positive & I already have and would recommend them to anyone needing a tv repair.