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My wife was left her Nanna's engagement ring to her when her Nanna passed away. The ring was over 80 years old. It still had all its stones however the ring was in need of repair. Basically 80 years had taken its toll. She took it to Menzies. This was in 2010. My wife was more than happy with the work. The stones reset and the filigree was repaired. Now after 5 years one of the smaller stones fell out. Naturally we lodged an insurance claim. As part of the claim she took to the recommended jeweller. The jeweller is a very reputable Adelaide jeweller. So the insurance jeweller told my wife the stone fell out due to poor workmanship. They offered to fix it for $100. Now the excess for the insurance claim is $100. So naturally the next port of call was to take the ring back to Menzies. When we walked in my wife was pleasant. The shop assistant was also pleasant. She looked the ring over and said she'll take it to "Linda" to look at. She then came back and said theyread more
I have been shopping at Menzies Jewellers for many years, today was my last day. Over four weeks ago I dropped off four rings to be resized prior to going on holiday. I returned to pick them up and two of the rings had been resized to the wrong size. I was told that the staff member who had served me was new and had made a mistake. My rings were not ready to take away on holidays, disappointed. Returned yesterday to pick them up. Took them home, put them on this morning, looked down as I was driving to see that a diamond was missing. I took it straight back in and I was told that I must have damaged the ring and that they would not repair my engagement ring. The Jeweller would not come out and speak with me herself but hid in the back room. I am devastated. My ring has been with them for over a month, and yet I have caused the damage and they are not responsible. I will no longer use this store or recommend them to anyone. I have always been aread more
Menzies Jewellers at Modbury Triangle
We do not recommend doing any business with this company.. Very poor customer service!!!!
They sold a piece of jewellery that I had on lay by to another customer on Christmas Eve .. Paid a payment 4 days before and was not informed it was going back into stock.. Item was a discontinued gold Pandora bead.. We will never ever recommend or do business with them ever again!!!!! Please pass this along
As the owners of Menzies Jewellers our lay-by terms are 13 weeks. As this client paid only $50.00 in six months on a $388.00 lay-by. We then made two phone calls to the client with no response, so the item was then returned to stock and consequently sold. We are very flexible with our lay-bys if regular payments are made, as we understand clients cannot always complete lay-bys on time. We replaced the item for the client with new stock, we believe we did all we could do to assist this customer. Above all we pride our self on customer service.